GENERAL TERMS AND CONDITIONS
THIS DOCUMENT (TOGETHER WITH THE EVENT PROMOTER TERMS AND CONDITIONS, THE PRIVACY
POLICY AND ANY OTHER DOCUMENTS REFERRED TO IN IT OR ANY OF THE FORGOING DOCUMENTS)
SETS OUT THE TERMS AND CONDITIONS THAT GOVERN USE OF THIS WEBSITE,www.thehotelory.com,
BY ANY PERSON WHO VISITS OR USES IT.
To confirm the term HTY is used throughout the Terms and Conditions referring to the www.thehotelory.com
1) DEFINITIONS AND INTERPRETATION FOR EVENTS and OFFERS
In this document the following words shall have the meaning set out unless the context requires otherwise:
1.1 “Booking Fee” means the fee charged by HTY and payable by the User for every Ticket sold. The Booking Fee
is set as percentage of the Price of a Ticket and will be made known to the User when the User places an order for
1.2 “Event Date” means the date specified by an Event Promoter or as being the date on which the Event shall take
1.3 “Event Listing” means any event which is being promoted by an Event Promoter and which the Event Promoter
wishes to be so promoted on the Site;
1.4 “Event Promoter” means the third party who is either organising or promoting the Event or otherwise
responsible for the Event;
1.5 “Event” means any gathering being promoted by the Event Promoter and listed as an Event Listing on the Site;
Promoter and the User;
1.7 “Site” means this website,
any other documents referred to in any of the forgoing documents;
1.9 “Tickets” means all electronic tickets issued by HTY which may be used to gain access to an Event.
Unless otherwise specified, all Tickets issued on the Site shall be electronic tickets/ “e-tickets” and shall be
delivered by email to the User;
1.10 “Offers/Deals” means services and activities sold buy registered company’s.
1.10 “User” means any person who visits or uses the Site;
1.11 “HTY” means Your Promoter Limited trading as www.thehotelory.com, a company registered in England and
Wales and whose registered.
1.12 A “person” includes any person, firm, company, corporation, any association, trust or partnership (whether or
not having separate legal personality) or two or more of the forgoing;
1.13 For the avoidance of doubt, any rights reserved by HTY may be exercised by HTY in its absolute discretion
unless otherwise specified;
1.14 Headings to clauses are inserted for guidance only and shall not affect the meaning or interpretation of any
part of the Terms;
1.15 In these Terms, words denoting the singular include the plural and vice versa; words importing the masculine
shall include the feminine and neuter and vice versa; and
1.16 References in these Terms to clauses are references to the clauses of this Agreement shall have effect as if
set out herein.
2) ABOUT THE SITE
2.1 The Site is owned and operated by (HTY) trading as www.thehotelory.com a company registered in England
2.2 The Site provides online box office, Offers and Deals sold buy registered company with over 1 year trading
3.1 By visiting or using the Site, the User agrees to be bound by the Terms.
3.2 HTY reserves the right to change the Terms at any time and in any manner it deems fit without notice to the
User. HTY will post any changes to the Terms on the Site. It may also, at its sole discretion, notify registered Users
of any such changes via email.
3.3 Changes to the Terms will be effective from the moment the modified Terms are posted on the Site. All persons
who continue to visit or use the Site once the modified Terms have been posted will be deemed to have notice of
3.4 The User will be deemed to have unconditionally accepted the modified Terms if the User continues visiting or
using the Site after the modified Terms have been posted. Therefore the User must stop visiting or using the Site if
the User refuses to accept the modified Terms.
3.5 HTY reserves the right to, at its absolute discretion, refuse service to any User at any time and for any reason
including, but not limited to, any breach of the Terms. HTY reserves the right to terminate a User’s access to the
site, cancel any Ticket orders, terminate any services used by the User, delete any profiles and/or take any other
appropriate legal and/or technical action against that User.
4) USE OF THE SITE
4.1 The Site is intended for non-commercial, personal use. The User must not visit or use the Site for any other
purpose except for those stated in the Terms.
4.2 Unless otherwise specified, all content and software found on the Site is the property of UGL and/or any other
person so designated by HTY.
4.3 Any information or content given to the User by HTY is done by way of a non-exclusive licence to be used for
personal use only and for not other purpose.
4.4 The User is not authorised to access or retain any of the contents of the Site for any reason whatsoever save
for personal use. The User shall not use any content on the Site for any purpose other than for the purposes of
reviewing Events/Offers and any information related to Events/Offers, and where applicable, purchasing Tickets or
other merchandise for personal use, unless otherwise specifically authorised by HTY to do so.
4.5 The Site is intended for use by persons who are ordinarily resident in the United Kingdom. In using the Site, all
Users agree to abide by the laws of England and Wales including but not limited to laws regarding online conduct
and acceptable content. Any User not resident in the United Kingdom must comply with this clause 4.5 as well as
the laws of the country where they are resident. Further any such User agrees that HTY reserves the right to refuse
orders from outside the United Kingdom. Where such orders are accepted, HTY reserves the right to place any
restrictions it deems fit on such orders. If the Tickets/offers under such an order are required to be delivered by
post, the Tickets may be subject to import duties and taxes which are levied when they reach the specified
destination. The User will be responsible for payment of any such import duties and taxes and the User must
comply with all applicable laws and regulations of the country for which the Tickets/Offers are destined. HTY will not
be liable for any breach by the User of any such laws.
4.6 The User must not use the Site for any illegal, unlawful or otherwise unauthorised purpose including but not
limited to encouraging others to engage in illegal or unlawful activities.
4.7 HTY reserves the right to remove any information or content from the Site which it determines violates these
Terms without notice to the User. Such information or content includes but is not limited to any information or
content which it determines to be defamatory, fraudulent, libellous, obscene, threatening, unlawful, or otherwise
objectionable, or infringes or violates another person’s intellectual property or other proprietary rights.
4.8 The User must not use the Site to:
4.8.1 Abuse, harm, offend, threaten or violate the rights of any person or entity.
4.8.2 Publish, distribute and/ or disseminate any harmful, obscene, indecent, unlawful, libellous, profane,
defamatory, infringing, inappropriate, hateful, or racially, ethnically or otherwise objectionable material or
4.8.3 Submit information belonging to a third party without that third party’s prior express consent.
4.8.4 Disseminate any unsolicited or unauthorized information or engage in any other form of such solicitation save
as authorised by HTY in writing.
4.8.5 Disseminate any information which infringes the intellectual or proprietary right of any other person.
4.8.6 Attempt to modify, change, or reverse engineer any portion of the Site, or transmit any materials that contain
software viruses in any form or programs that are designed to limit or destroy the functionality of any computer
hardware or software.
4.8.7 Create a false or misleading identity for the purpose of misleading others as to the User’s
identity or the origin of a message or otherwise collect information about other Users.
4.8.8 Anyone using this site to sell Tickets/Offers will be down/acting as self employed and will be
responsible for declaring their own taxes.
5) BOX OFFICE/DEALS AND SOCIAL NETWORKING
5.1 The User may use the services provided on the Site from time to time in accordance with the Terms.
5.2 BOX OFFICE AND DEALS
5.2.1 The User may purchase Tickets to attend Events/Offers listed on the Site.
5.2.2 In order to purchase Tickets, the User must be:
188.8.131.52 capable of entering into legally binding contracts.
5.2.3 In addition to clause 5.2.2 above, the User must also complete the registration process on the Site. The
5.2.4 The User shall be responsible for providing registration information which is true, accurate and complete. The
User shall also be responsible for ensuring that this information remains true, accurate and complete at all times.
5.2.5 As part of the registration process, the User will be required to select a password and username. The User
shall be responsible for keeping this password safe and secure and for all activities which occur under the chosen
5.2.6 HTY reserves the right to refuse any registration which in any manner breaches the Terms.
5.2.7 In purchasing a Ticket to the Event/Offer, the User agrees to and accepts that:
184.108.40.206 HTY may sell Tickets/Offers on behalf of the Event Promoter/Company. For the avoidance of doubt, UGL is
acting as the agent of the Event Promoter in respect of the sale of Tickets.
220.127.116.11 Any contract arising out of the sale of a Ticket shall be between the Event Promoter and the User. The User
also agrees to and accepts that all Tickets may also be subject to further restrictions imposed by the Event
Promoter. It shall be the User’s responsibility to be aware of and comply with any such restrictions.
18.104.22.168 When a User places an order to purchase Tickets, that order shall be treated as an offer being made by that
User to HTY to purchase the Tickets. Once an order has been placed, the User will receive an e-mail from HTY
acknowledging receipt of the order.
22.214.171.124 HTY reserves the right to either accept or reject the offer. Any such offer is also subject to acceptance
where appropriate by the relevant Event Promoter/Business user.
126.96.36.199 HTY, in its absolute discretion, may cancel, delay or reject any order which:
188.8.131.52.1 contains insufficient information needed to process the order;
184.108.40.206.2 contains information which cannot be verified by HTY;
220.127.116.11.3 or is being used to perpetuate a fraud or any other unlawful activity.
18.104.22.168.4 Or does not suit the HTY website/ Hotels or generally
22.214.171.124 An order by a User will be deemed as accepted when HTY sends the User an email confirming acceptance
and/or when the Tickets are sent to the User via email.
126.96.36.199 Tickets/Offers may only be purchased for personal use. The User may not purchase Tickets as part of any
form of business or commercial activity and in particular, Tickets may not be resold or offered for resale by anyone
whether at a premium or for any other trade purposes. Failure to comply with this clause will be treated as a breach
of the Terms. HTY reserves the right to cancel or seize any tickets used in any manner contrary to these Terms.
Furthermore HTY will not be liable for any losses whatsoever which arise as a result of a breach of this clause.
188.8.131.52 In purchasing Tickets to an Event or Offers, the User and any person who uses the Ticket(s) agrees and
consents to being photographed and/or filmed at the Event.
5.2.8 The User shall also be responsible for:
184.108.40.206 Ensuring that all Ticket details are correct both at the time when the order is placed and when the Tickets
220.127.116.11 Any loss, theft or damage once the Tickets have been dispatched;
18.104.22.168 Determining whether an Event has been cancelled and any rescheduled dates have been set. If an Event is
cancelled the User may be offered Tickets for a rescheduled date. HTY shall use reasonable endeavours to inform
the User of any cancellation once it receives notification of the same from the Event Promoter;
22.214.171.124 Arriving at the event on time. HTY does not guarantee the User entry to the Event;
126.96.36.199 Complying with all relevant statutes and venue regulations including age restrictions and safety
announcements whilst attending an Event. The venue and/or Event Promoter reserves the right to refuse admission
or re-admission. In the event this occurs, the User will not be entitled to a refund;
188.8.131.52 Ordering Tickets in plenty of time to allow for delivery;
184.108.40.206 Ensuring that any email addresses provided to HTY can receive emails from the HTY domain. HTY shall not
be responsible for undelivered Tickets. It is the User’s responsibility to ensure that emails from HTY are not blocked
by the User’s Internet Service Provider.
5.2.9 Where so specified, Tickets may be sent to the User in hard copy form via post. Where this is the case, HTY
will endeavour to post Tickets with plenty of time for their arrival prior to the Event. However it is the User’s
responsibility to order Tickets in plenty of time to allow for delivery. Otherwise all Tickets shall be delivered
electronically by email once HTY has completed the Order.
5.2.10 Without prejudice to the forgoing, HTY reserves the right to make the Tickets available for collection at the
venue immediately prior to the Event. Where this is done, HTY shall endeavour to notify the User of the same.
5.2.11 HTY reserves the right to restrict the number of Tickets sold for an Event to any maximum number it deems
fit using any of the following criteria but not limited to the same: per person, per credit card or per household. HTY
reserves the right to cancel tickets purchased in excess of this number without prior notice to User.
5.2.12 All Tickets may be printed from the order page as soon as the order is complete.
5.2.13 In order to redeem Tickets, the User must attend the Event and provide the Event Promoter with the
220.127.116.11 A copy of the e-ticket, showing the unique booking reference; where Tickets have been sent in accordance
with clause 5.2.9, a copy of the Ticket and where clause 5.2.10 applies, a print-out of the order form; and
18.104.22.168 The credit/debit card which was used to purchase the Tickets.
5.2.14 Failure to provide the information required in clause 5.2.13 above will invalidate the Ticket.
5.3.1 The price of any tickets will be as quoted on the Site from time to time.
5.3.2 These prices include VAT but exclude delivery costs, which may be added to the total amount due.
5.3.3 HTY shall charge and the user shall pay a Booking Fee for each Ticket sold in addition to the price of the
5.3.4 HTY reserves the right to change prices at any time and shall notify the User of any such change. HTY also
reserves the right to charge other fees in relation to box office services. HTY shall notify the User of any such
charges before payment is taken.
5.3.5 HTY reserves the right to cancel Tickets. Where appropriate, a refund may be provided.
5.4 REFUND POLICY
5.4.1 Tickets cannot be exchanged or refunded after purchase unless the Event/Offer is cancelled or the user is
refused entry whilst adhering to the event and venue’s restrictions/terms and conditions. It is your responsibility to
ensure that you comply with all restrictions and terms and conditions as outlined by the event organiser and venue.
5.4.2 If an Event/Offer is cancelled, the affected User will be offered Tickets to any rescheduled Event/Offer
(subject to availability) up to the face value of the Tickets (where the price for the rescheduled Event/Offer is higher
than the Ticket price) or, if the User is unable to attend the rescheduled Event/Offer or the Event/Offer is not
rescheduled a refund of the face value of the Ticket shall be given to the User. All requests for refunds due to an
event being rescheduled must be confirmed to www.thehotelory.com in writing to [email protected], no later,
than the date specified in the rescheduled event/Offer notification.
22.214.171.124 If a user is refused entry whilst adhering to the event and venue’s restrictions/terms and conditions, then
they must email by 5pm on the next working day to request a refund. Requests received after the deadline will not
The Event/Offer Promoter reserves the right to alter or vary the Event and the User shall inform
www.thehotelory.com in writing to UGL at [email protected] if they wish to refund or exchange their tickets as a
result of these alterations/variations except in the circumstances outlined in this clause.
5.4.4 Requests for refunds made directly to the event organiser/venue will not be investigated or honoured by
www.thehotelory.com fund requests made in writing to [email protected] as outlined in Clause 5.4.2 and 5.4.3
will be investigated by www.thehotelory.com.
5.5 SOCIAL NETWORKING
5.5.1 The social networking service provided by HTY on the Site shall consist of but shall not be limited to providing
registered Users with the opportunity to:
126.96.36.199 Review and comment on past, present and upcoming Events/Offers.
188.8.131.52 View photographs of past Events/Offers.
184.108.40.206 Share information concerning past, present and future Events/Offers including but not limited to
photographs, audio and video files.
5.5.2 The User shall be solely responsible for any information it submits to be posted on the Site and HTY reserves
the right to remove any information posted by Users which, in its absolute discretion, constitutes a breach of the
5.5.3 HTY does not claim any proprietary rights whatsoever in any information whatsoever posted on the Site by
the User. However the User warrants it possesses all proprietary rights or consents needed to use this information
in this manner and further holds harmless and promises to indemnify HTY against any action howsoever arising in
relation to information posted by that User.
5.5.4 The User also grants HTY all consents necessary to modify any information posted on the Site
in order to ensure that the quality of the Site is maintained including any future promotions.
6) RISK AND OWNERSHIP
6.1 Where Tickets are sent by post, those Tickets shall be at the User’s risk from the time of dispatch from HTY.
6.2 Otherwise, Tickets shall be at the User’s risk from the time the order is completed.
6.3 Ownership of tickets will only pass to the User when HTY receives full payment of all sums due in respect of the
tickets, including delivery charges where applicable.
6.4 Posted Tickets may be sent by standard 1st class, or Recorded First Class. The user is aware and accepts that
these delivery methods are not insured against loss or non-delivery. If the User so requests, UGL may, at the
User’s cost, arrange for Tickets to be sent by Special Delivery. If a ticket is non-replaceable and the User needs to
claim for non-delivery or loss, the User may contact Royal Mail customer services.
7.1 Liability for any losses suffered as a result of breach of contract on the part of HTY is limited to the purchase
price of the Ticket in question.
7.2 Clause 7.1 above shall not apply in respect of:
7.2.1 death or personal injury caused by HTY’s negligence;
7.2.2 section 2(3) of the Consumer Protection Act 1987;
7.2.3 fraud or fraudulent misrepresentation; or
7.2.4 any matter for which it would be illegal to exclude, or attempt to exclude liability.
7.3 UGL shall not be liable for any losses where an event is cancelled by the Event Promoter or any other third
8) NOTICES AND WRITTEN COMMUNICATION
8.1 The User accepts that communication with HTY will be predominately electronic and that HTY will contact the
User by e-mail or provide information by posting notices on the Site. The User hereby agrees that all information
communicated by HTY to the User, including but not limited to contracts, shall comply with any legal requirement
that such communications be in writing. For the avoidance of doubt the forgoing shall apply in respect of any laws
require that some of the information HTY sends to the User should be in writing.
8.2 Any communication to be given to UGL in connection with the matters contemplated by the Terms shall be
given to HTY. Without prejudice to the forgoing and for the avoidance of doubt, HTY does not accept electronic
service of any legal documents. Any communication to be given to the User by HTY shall either be by way of the e-
mail address or the postal address provided to the Site.
8.3 8.3 The User shall be deemed to have received and been properly served with the communication
immediately once it is posted on the Site, 72 hours after an e-mail is sent, or Seven days after the letter has been
posted. In proving the service of any notice, it will be sufficient to show, in the case of a letter, that delivery by hand
was made or that the envelope containing the communication was properly addressed and posted in a pre-paid
envelope and, in the case of an e-mail that said e-mail was sent to the specified e-mail address of the addressee.
9. 9) TRANSFER OF RIGHTS AND OBLIGATIONS
9.1 The Terms represent the agreement between HTY and the User and is binding on both parties and on their
respective successors and assigns.
9.2 HTY may at any time, without the consent of the User, assign or transfer the whole or any part of its rights
under the Terms to any person.
9.3 The User may not assign any of its rights or transfer any of its obligations under the Terms or enter into any
transaction which would result in any of these rights or obligations passing to another person without obtaining the
prior written consent of HTY.
9.3 10) FORCE MAJEURE
10.1 HTY will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations
under the Terms that is caused by events outside its reasonable control (Force Majeure Event).
10.2 A Force Majeure Event means Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, acts
of any government or authority, fire, explosion, flood, fog, power failure, national industrial disputes and any other
circumstance whatsoever beyond the reasonable control of HTY.
10.3 Performance by HTY under any contract shall be suspended for the period that the Force Majeure Event
exists, and HTY will have an extension of time for performance for the duration of that period.
11.1 No delay or omission on the part of HTY in exercising any right or remedy under the Terms shall impair that
right or remedy or operate as or be taken to be a waiver of it, nor shall any single partial or defective exercise by
HTY of any such right or remedy preclude any other or further exercise under the Terms of that or any other right or
11.2 Without prejudice to clause 11.1 above, a waiver by HTY of any default shall not constitute a waiver of any
11.3 No waiver by HTY of any of the Terms shall be effective unless it is expressly stated to be a waiver and is
communicated to the Event Promoter in writing in accordance with clause 8 above.
12.1 Each of the provisions of the Terms is severable. If any of the provisions of the Terms are determined by any
competent authority to be illegal, invalid, unlawful or unenforceable in any respect under the law of England and
Wales, such provision will to that extent be severed from the remaining provisions and the legality, validity or
enforceability in that jurisdiction of the remaining provisions of this Agreement as appropriate, shall not in any way
be affected or impaired thereby.
13) ENTIRE AGREEMENT
13.1 These Terms represent the entire agreement between HTY and the User in relation to the subject matter of
any contract and supersede any prior agreement, understanding or arrangement between HTY and the User,
whether oral or in writing.
13.2 HTY and the User each acknowledge that, in entering into a contract, neither party has relied on any
representation, undertaking or promise given by the other or be implied from anything said or written in negotiations
between them prior to such Contract except as expressly stated in the Terms.
13.3 HTY intends to rely upon these Terms in relation to the subject matter of any contract. While HTY accepts
responsibility for statements and representations made by its duly authorised agents, it is the User’s responsibility
to ask for any variations from the Terms to be confirmed in writing. (Which may be sent over in an email
14.1 HTY disclaims the following in relation to the Site:
14.1.1 That it will be uninterrupted, error-free or secure;
14.1.2 That it will meet your requirements;
14.1.3 That all errors and/or defects will be corrected;
14.1.4 That it will always be available are free of viruses or other harmful components;
14.1.5 That any results you obtain from using or visiting the Site will be correct, accurate or otherwise reliable.
14.2 To the extent that is permissible by law, the User agrees that using or visiting the Site is entirely at the User’s
risk and HTY cannot be held liable for any losses howsoever arising in connection with the use of the Site.
14.3 The Site and all information contained in it are delivered on an “As-Is” and “As-Available” basis.
14.4 HTY disclaims all warranties whether express or implied and shall not be liable for any damages of any kind
arising from use of the Site.
14.5 HTY disclaims all liability for the acts or omissions of any third party related to their use of the Site including all
Event Promoters, venues, performers or other third party referenced on the Site. The User may report misconduct
of other Users to YPL at [email protected]
14.6 HTY may at its sole discretion investigate any such complaint but shall not be obliged to do so.
14.7 The Site may contain links to other external websites. HTY does not give any undertaking that products or
services purchased from those websites linked to the Site will be of satisfactory quality, and any such warranties
are disclaimed absolutely. This does not affect the User’s statutory rights against any such websites.
15) LAW AND JURISDICTION
15.1 The Terms shall be governed by English law and HTY and the User agree to submit to the exclusive
jurisdiction of the courts of England and Wales in respect of any disputes which may arise in relation to the Terms.
15.2 Contracts for the purchase of Tickets through the Site will be governed by English law. Any dispute arising
from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.